Tidio Live Chat

Descriere

Tidio Live Chat is a live chat service which allows you to communicate with your customers easily, also with the help of chatbots. It is designed specifically for the WordPress community. Once you install the plugin, you will be ready to take full advantage of the benefits our service provides. A free plan is available!

What else do we feature?

  • Extremely easy installation – once you install the plugin, you’re ready to go
  • Tidio Chatbots that will solve your customers’ issues 24/7 and generate more leads
  • Keep track of who visits your website
  • Contact any customer that is currently visiting your site
  • Adjust the colour scheme to your needs
  • Use a dedicated app for mobile and desktop devices (iOS, Android, Windows, OS X, Chrome)
  • The integrated widget supports 183 languages, with 21 pre-translated language packs available
  • A modern widget design that suits any website
  • An offline form for your visitors, so that you get email notifications about messages when you’re not online
  • Contact your visitors via email when they leave the chat
  • Integration with Zendesk, GetResponse, SalesForce, MailChimp, and many more
  • All channels in one place – use chat, email, and Messenger in a single panel
  • Great technical support 24/5
  • A free plan available

Our app merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service. Imagine that a potential client wants to leave you; the Tidio Chatbot can engage them 24/7 (you don’t even have to be online!), offering them help in case of an issue, or asking them for an email address for later contact. Your client is happy, and you have a new lead. Isn’t that excellent customer service?

Cum funcționează?

Right after you install, open the “Tidio Chat” tab, and you’re ready to go! A chat widget will be visible on your website, so your visitors can contact you in real time. Once you access the Tidio dashboard, you can reply to any incoming chats, configure Chatbots, and manage other settings.

Supported languages

  • Engleză
  • Spanish
  • Portuguese
  • Arabic
  • Chinese
  • Danish
  • Dutch
  • French
  • German
  • Hebrew
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Persian
  • Poloneză
  • Romanian
  • Russian
  • Swedish

If you’re lacking support of your language, please contact us on contact[at]tidio.net or visit our website www.tidio.com

Please note that Tidio Chat is free. After activating the plugin, your 7 day trial period will begin. When the trial period is finished, you can downgrade your account to Free or continue to use the PRO account. More information here.

Capturi ecran

  • Live Chat - instantly reply to people who visit your website
  • Intuitive Chat Panel - manage and monitor all conversations and visitors in one place
  • Chatbots - set up automated messages triggered by predefined actions
  • Dedicated app for mobile and desktop devices (iOS, Android, Chrome, Windows, OS X)

Instalare

  1. Go to WordPress Control Panel
  2. Click „Plugins”, then „Add New”
  3. Type in „Tidio Live Chat” and click „Search Plugins”
  4. Download and install the Plugin
  5. Click the „Activate Plugin” link
  6. Move to the „Live Chat” section in the menu
  7. Done! Now you can start talk with your users

Întrebări frecvente

Is Tidio free? How much does it cost?

Upon registering, a 7-day trial of an unlimited version of the app is assigned to your account. After the trial expires, you will be asked if you’d like to subscribe to a paid package (they start from $18 a month) or downgrade to the basic version. That way you are still able to use the chat for free, for an unlimited time 🙂

Can I customise the chat widget?

You can customise the chat widget by adjusting its colour, its position on your website (the bottom-right or bottom-left corner, or as a sidebar), all of the texts that appear in it, as well as some other options!

Can my chat answer clients automatically?

Yes, your chat can engage in simple conversations automatically; you can use the chatbots feature to create autoresponders and FAQ bots, and many others 🙂

Is it possible to automatically send a message to a new/returning customer?

Chatbots will allow you to interact with both new and returning customers on your website.

Is the history of conversations saved?

Yes, the history of all conversations is saved in your panel, and you can access it at any time. You’re able to remove the history for an entire conversation if you choose to.

Can I disable/hide the chat widget?

Yes, it’s possible to hide the chat widget on all the subpages of your website, or only of the pages of your choice, both for desktop and mobile devices.

Can I use Tidio on multiple websites?

Yes, there are two options to use Tidio on multiple websites. You can use the same chat on every website or add a new project for every website, which allows you to manage them all separately.

Is there a mobile application?

Yes, you can download our mobile app from the App Store (http://goo.gl/mqth2P) or Google Play (http://goo.gl/ayibFD).

Verificări

20 mai 2020
Just got it. Really like. Very easy and quick getting started. It's helped me make a couple of sales.
5 mai 2020
Es excelente!!! Me cree una cuenta en wordpress.org que nunca tuve solo para votar este plugin que hace la diferencia.
14 aprilie 2020
thank you lovely developers for made this plugin. it is really good and interesting live chat i have ever seen. it is easy to use and has a most customizable environment. this plugin has a good android app to have a good interact with your customers. g00d luck guys
9 aprilie 2020
It works perfect not gonna lie, but there is a problem with the multi-language option, i can't change the text of the "Chat with bot ended module" and specifically i mean when it says "Is there anything else I can do for you? Select one of the options below or write a message - I'll send it to our staff.". There is no option to change the language of this specific text.
Citește toate cele 239 de recenzii

Contributori și dezvoltatori

„Tidio Live Chat” este un software open-source. La acest modul au contribuit următoarele persoane.

Contributori

Istoric modificări

4.2.1

  • Fix missing nonce variable

4.2.0

  • Update menu icon
  • Use email from plugin form as default email for a Tidio account
  • Improve error handling
  • Use nonce system

4.1.0

  • Simplify login flow for users with only one project
  • Set widget as installed immediately after user connected project

4.0.1

  • Fix saving project data after creating new project

4.0.0

  • New integration flow
  • Refresh styles to match Tidio design

3.5.0

  • Change domain to tidio.com in URL
  • Change path in login URL
  • Added ability to integrate with Tidio affiliate program

3.4.0

  • Add asynchronous loading of chat widget option
  • Code cleanup

3.3.2

  • Change of the widget script placement in WordPress themes to improve the rendering performance.
  • Use admin email as a default email for a Tidio account.

3.3.2

  • Change of the widget script placement in WordPress themes to improve the rendering performance.
  • Use admin email as a default email for a Tidio account.

3.3.1

  • Refreshed texts within the plugin to be more intuitive.

3.3.0

  • New button added to reset the account data.
  • Account data is not automatically removed while deactivating or uninstalling plugin.

3.2.0

  • Remove old files, move to https api requests.

3.1.1

  • Add single version number across plugin.

3.1.0

  • Cleanup with changes after last modifications.

3.0.1

  • (added) curl support

3.0

  • (added) new design
  • (added) integration with tidio chat account

2.1.2

  • (added) compatibility with other tidio plugins

2.1

  • (added) compatibility with tidio one api

2.0.5

  • (added) compatibility with tidio one

2.0.2

  • (added) support to sites with disabled allow_url_fopen flag

2.0.1

  • (added) new icon

2.0

  • Compatibility with tidiochat.com

1.3.2

  • Added compatibility with other Tidio plugins

1.3.1

  • (fixed) error with location files using DIR

1.3

  • (added) translate mode
  • (added) feedback form
  • (fixed) auth problem

1.2.1

  • (fixed) curl followlocation error

1.2

  • (added) appearance editor
  • (added) compatibility with wordpress 3.9
  • (fixed) compatibility with others tidio plugins

1.1

  • (added) chat settings

1.0

  • Versiunea inițială.