Acest modul nu a fost testat cu ultimele 3 versiuni importante ale WordPress. S-ar putea să nu mai fie întreținut sau susținut și ar putea avea probleme de compatibilitate când este folosit cu versiuni recente ale WordPress.

SupportFlow

Descriere

SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

A few of its features are:

  • Allow agents to create/reply tickets using web interface.

  • Customers can create ticket by sending an E-Mail or filling a web based form.

  • Agents can opt to get E-Mail notifications of replies of tickets.

  • Administrator can limit agents access to particular tags.

  • Administrators can see daily/weekly/monthly ticket statistics.

  • Agents can view tickets assigned to them in admin dashboard.

  • Agents can insert predefined replies to the tickets.

  • Agents can add their signature to tickets using one-click.

  • Agents can forward whole conversation to anyone using its E-Mail ID.

To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).

Instalare

  1. Install SupportFlow either via the WordPress.org plugin directory, or by uploading the files to your server and activate it.

  2. After activating open E-Mail accounts page in SupportFlow menu and add an E-Mail account you wish to use with SupportFlow.

Now you are ready to use SupportFlow.

Întrebări frecvente

How can I insert a SupportFlow contact form in my site.

Just add [supportflow_submissionform] shortcode to the post you want to add SupportFlow form to.

Why aren’t messages being sent or received? =

After successfully adding an e-mail account under SupportFlow > E-mail Accounts, make sure you wait for at least 5 minutes because the retrieval script only runs once every 5 minutes.

If it still isn’t working, check the log for any error messages or clues. To view the logs, add this line to a
functionality plugin, and then visit the SupportFlow > Log page.

add_filter( 'supportflow_show_log', '__return_true' );

Warning: The logs will contain private data, so be very careful if you share them with anyone. Make sure you redact anything that you don’t want to share.

Verificări

2 octombrie 2017
Finally a simple plugin for ticketing that uses posts types and user roles in WordPress the proper way! I can't wait to integrate it in our network! Yay! Disclaimer: I haven't tested the email notifications and ticket creation yet.
3 septembrie 2016
Running PHP7 and 4.5-alpha-36246 and I just wanted to say that everything works great! Although I can't read & write code at 100% fluency, I just wanted to post over here so that the theme authors would know that Yes Indeed! Everything's looking great!
8 februarie 2017
Imap and smtp not accepted. Tried the demo, and tried from my own servers. aall not accepted
Citește toate cele 4 recenzii

Contributori și dezvoltatori

„SupportFlow” este un software open-source. La acest modul au contribuit următoarele persoane.

Contributori

Tradu „SupportFlow” în limba ta.

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Istoric modificări

0.7 (2016-06-28)

  • Security: Fix two XSS vulnerabilities: #145091-h1 with CVSS score 6.1 (Medium), and #145086-h1 with CVSS score 4.7 (Medium). Thanks to whitehatter for discovering and disclosing them responsibly.
  • Security: Add extra output escaping throughout plugin.
  • Fix: Respect the Reply-To header.
  • Update: Increase Gmail synchronization interval to 10 minutes.
  • Full changelog

0.6

  • Security: Tightened access controls to read and set SupportFlow permissions.
  • Privacy: Prevented leaking e-mail subject lines in search results.
  • Privacy: Prevented leaking customer e-mail addresses to WordPress users that lacked SupportFlow permissions.

0.5

  • Improved handling of large mailboxes during initial message download.
  • Tickets are now re-opened when new replies are added.
  • Better handling of non-ASCII messages.
  • Outgoing messages are now prefixed with a sequential ticket number instead of a random code.
  • Agents are now notified if a message failed to send.
  • Several minor bug fixes.
  • Full changelog

0.4

  • Uploads are now attached when sending a reply.
  • Fix the timestamps on replies.
  • Added ctrl-enter keyboard shortcut to submit replies.
  • The original message is now quoted in replies.
  • Added a filter to modify the IMAP cron interval.
  • Added some logging to help troubleshoot problems.
  • Full changelog

0.3

  • Auto-saving tickets
  • Recently created tickets widget in dashboard
  • Ticket assigned to current agent widget in dashboard
  • Other tickets by the customer in view ticket page
  • Allow agents to add signature in ticket
  • Allowing basic HTML in replies
  • Easy creation of support form using [supportflow_submissionform] shortcode
  • Securely saving attachments
  • Fixed bugs

0.2

  • Fix nonce and escaping bugs.
  • Add ability to forward a ticket to someone outside of SupportFlow.
  • Add a statistics page.
  • Various minor bug fixes.
  • Various UI and UX tweaks.

0.1

  • Initial release.