Smartsupp Live Chat

Descriere

Grow and expand your business with smart live chat

Smartsupp is not just an ordinary live chat software that facilitates customer communication. Apart from many advanced features that can help you grow your business you can also use our chatbot that will automatically reach out to your customers, help them with their purchase and save you plenty of time. Install Smartsupp and convert your visitors into happy customers.

  • Set up chatbots to automatically send your customers fast and consistent responses.
  • Use screen recordings to watch visitors’ behavior on your website.
  • Respond to your customers’ messages even after they left your website.

Main features

What can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great.

  • Chatbot – automate, save time and sell more. While chatbot attends to your customers, you can focus on more pressing tasks.
  • Mobile app – our app for iOS and Android allows you to stay connected and reply to customers from anywhere, anytime.
  • Multi-channel – connect your Facebook page with Smartsupp and manage all your conversations in one place. You can reach out to your customers that have already left your website and send them email messages directly from the dashboard.
  • Shortcuts – save plenty of time by using FAQ templates. All shortcuts can be displayed in a few clicks.
  • Detailed statistics – improve your customer communication thanks to detailed customer satisfaction data, response time statistics and chatbot performance overview.
  • Video recordings of visitors – you can rewatch the recordings of your visitors and this helps you to better understand why they didn’t complete their purchase or didn’t find what they were looking for.
  • Customer satisfaction rating – your customers can rate the conversation in a form of a short comment and an emoji to let you know if they were satisfied with your solution
  • Customizable chatbox – set up the color, size and position of the chat box to make it match your website design.
  • Online customer support in 7 languages – if you feel lost, our customer heroes are always happy to assist you. We provide online support in 7 languages – English, Czech, Spanish. German, Italian, Polish and French.

What our users say about us?

Our live chat is used by almost 500 000 websites. Currently, it is one of the most popular chat solutions in Europe and we keep pushing it forward.

„Customer communication is absolutely essential for our business. The best thing about Smartsupp is that it makes our communication more effective and gives us more opportunities to make a sale. Now we are able to turn 8 out of 10 questions into a sale!”

Ondřej Vrabec, Owner of venkovnihry.cz

Capturi ecran

  • Smartsupp dashboard
  • Smartsupp chat widget
  • Smartsupp chat bot garage
  • Smartsupp FAQ chatbot
  • Smartsupp mobile app

Instalare

Cerințe

WordPress 3.0 or higher, PHP at least 5.3.2

Installation steps

  1. Install Smartsupp plugin in WordPress and activate it.
  2. Log in to Smartsupp or create new account in plugin settings.
  3. Now Smartsupp chat is visible on your website. Sign in to Smartsupp dashboard and start chatting with your visitors.

Installation video tutorial

Installation tutorial with screenshots

smartsupp.com/help/wordpress

Întrebări frecvente

How can Smartsupp help me?

Smartsupp helps you to Increase sales and decrease effort while reducing the marketing costs. According to studies, chatbot can boost the number of sales by 38%. Video recordings can help you discover where your visitors get confused. The best way to find out is to try Smartsupp for free!

What’s the price?

After creating an account you can use the free version of Smartsupp. However, we also offer two paid packages with advanced features like statistics, video recordings or team shortcuts. Pick yourself which of our packages would suit you best.

How to connect Smartsupp with your website?

Does your website run on WordPress? Simply install this plugin and sign in to your Smartsupp account in the plugin settings. We’ll take care of the rest. Another option is to install Smartsupp manually, you can find the tutorial here.

Can you show me how the chatbot works?

Would you like to see some examples? You can see our chatbot Smarty on our website. Currently, it’s available in Czech and English version only.

Do you have a mobile app?

Of course! With our mobile app you can manage your conversations and reply anywhere. It’s available for Android as well as for iOS devices.

Where can I find more detailed information about specific features?

You can read more about specific features from top to bottom in the HELP center on our website. If you cannot find what you are looking for, don’t hesitate to contact us at support@smartsupp.com and we will be happy to help you.

Language support

Smartsupp dashboard is available in the following languages: English, Čeština, Deutsch, Español, Français, Italiano, Magyar, Nederlands, Polski, Português (BR).

Verificări

Citește toate cele 46 de recenzii

Contributori și dezvoltatori

„Smartsupp Live Chat” este un software open-source. La acest modul au contribuit următoarele persoane.

Contributori

„Smartsupp Live Chat” a fost tradus în 8 locale. Mulțumim traducătorilor pentru contribuția lor.

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Istoric modificări

3.6

  • Fix translation strings
  • Give us review notification
  • No mkt consent

3.5

  • New graphic design
  • UI improvements

3.4

  • Changes in readme
  • improved country and language tracking during registration
  • composer update

3.3

  • Changes to create SmartSupp account process

3.2

  • Fixed bug when SCRIPT tags are inserted into optional code text area
  • Some minor text changes

3.1

  • Fixed bug on some installations with WooCommerce
  • Fixed bug with custom templates not showing styles

3.0

  • Refactored plugin design

2.8

  • Fixed some PHP warnings

2.7

  • Updated dependencies
  • Fixed problem with some non-ASCII letters used in strings

2.6

  • PHP version check. At least PHP 5.3 is required during plugin activation.
  • WordPress version check for at least version 3.1
  • Removed some PHP warnings

2.5

  • settings page changes

2.4

  • version fix

2.3

  • Some default parameters are not set
  • Possibility to enter custom parameters for chat

2.2

  • Some language changes

2.1

  • fixed error in rendering

2.0

  • Plugin is using now smartsupp/chat-code-generator (https://github.com/smartsupp/chat-code-generator)

0.1

  • Inital version of the Plugin