Comm100 Free Live chat

Descriere

Comm100 Free Live Chat for WordPress plugin is a free customer engagement platform that connects you with your customers on live chat, audio & video chat, email, Facebook, mobile texting, WhatsApp, WeChat, and a self-serve knowledge base.

With Comm100 Free Live Chat for WordPress plugin, you get:

  • Unlimited users

  • Unlimited chats & conversations

  • Free for ever

Connect with your customers on the following channels:

  • Live chat

  • Audio & Video chat

  • Email

  • Facebook

  • SMS

  • WeChat

  • WhatsApp for Business

  • Knowledge Base

How does Comm100 Free Live Chat work?

Once the live chat plugin is activated, you can launch Comm100 Live Chat Agent Console where you will find the ‘Visitors’ tab which will capture and display visitors’ details (locations, pages viewed, number of previous visits and chats, etc.). When a visitor lands on your website, they can start a live chat conversation by clicking on the live chat button and entering details in the input area in the live chat window. A notification will appear in the live chat agent console. Once you accept the chat, you can start talking to your website visitor under the ‘Live Chat’ tab. You can also initiate a live chat by sending a live chat invitation message to your website visitor.

Why Use Comm100 Free Live Chat?

Easy Setup

Install Free Live Chat for WordPress plugin in just a few clicks, and you’re ready to start live chat with your website visitors. Comm100 Live Chat WordPress plugin works well with any WordPress theme or WordPress template without any modifications.

Industry Leading WordPress Live Chat Capabilities

Intelligent live chat invitation, live visitor monitor & tracking, comprehensive live chat reports, customer rating and more are all available in Free Live Chat for WordPress plugin.

Customizable WordPress Live Chat Widget

Customize your live chat with your logo, color scheme, CSS, and more to ensure brand consistency and match live chat with your website’s look and feel.

Follow Up on Live Chat and Manage All Channels Together

Follow up on unresolved questions from live chat by converting live chats to tickets. Connect your business email, social media, and mobile phone accounts to manage all your digital communications channels from a single application.

Built-in Knowledge Base

The Comm100 Knowledge Base integrates seamlessly with our live chat solution for a perfectly balanced support experience that offers the best of self-service and agent-led assistance. Set up your customer-facing knowledge base for access through the live chat window prior to chatting as a quick and effective problem-solving tool. Once a live chat starts, your agent-facing knowledge base is accessible within the Comm100 agent console so your agents can find the information they need in seconds.

WordPress Live Chat Web, Desktop & Mobile App

Your agents can use Comm100 Free Live Chat via web, desktop, and mobile app so they can connect with your customers from work, at home, or on the go. Visitors can access live chat from mobile devices, with the live chat button and window automatically adjusting for full mobile compatibility.

Security & Privacy

Comm100 maintains the highest standards of security including SOC 2 Type II and ISO 27001 certification, PCI DSS, and HIPAA compliance, as well as credit-card masking, secure forms, TLS encryption, and much more to protect your visitor’s privacy and ensure secure data communication.

Capturi ecran

  • Manage All Channels Together
  • Connect with Your Customers with Audio/Video Chat
  • Proactively Invite Visitors to Chat
  • Provide Self-serve Answers with Knowledge Base
  • A Unified Agent Console with Complete Customer View
  • Manage All Channels from a Single Unified Platform
  • Fully Customizable Interface to Match Your Brand
  • Track Conversions & Sales
  • Web, Desktop & Mobile Apps

Instalare

Adding Comm100 Free to your WordPress website is really easy. Simply follow these steps:

  1. Log into your WordPress admin area as an administrator. Go to the Plugins item on the left navigation menu and click on Add New.

  2. Install and Activate the plugin by searching Comm100 from top-right search box or uploading the .zip file you have downloaded from Comm100 plugin on WordPress.org. You will be redirected to Account Setup on activation.

  3. We will sign you up to Comm100 Free and connect your account to activate live chat if you are new to Comm100. You will be prompted to connect your Comm100 Live Chat Account to activate live chat if you already have a Comm100 account.

  4. Click on ‘Get Online & Chat with your visitors’ to start a live chat with your website/blog visitors.

You can refer to this knowledge base article for step-by-step instructions, or visit us at comm100.com and start a live chat with us!

Întrebări frecvente

How much does this cost?

You can use all the features included in Comm100 Free Live Chat for as long as you want, without ever having to pay for it. And there is no advertising anywhere in our platform.

Are there any limitations?

Comm100 Free Live Chat offers unlimited users and unlimited conversations for as long as you want.

Do you provide live chat support?

Yes! We provide 24/7/365 real time support via both live chat and email.

Can multiple users chat at the same time?

Yes! You can add as many users as you need to your account so that your entire team can have live chat with your website visitors. Comm100 also has a Departments feature to group your agents by team: Sales, Support, etc. (Departments available on a paid plan).

How do I learn more about Comm100?

Visit us at comm100.com and start a live chat with us!

Verificări

28 martie 2018
I have been a customer of Comm100's for a few years and this plugin makes getting the chat feature added to my site very simple. You do need a Comm100 account to use this plugin, but they give a two week free trial for new customers. I highly recommend you check them out if you need a good, reliable website live chat and/or contact form.
7 februarie 2017
Has all the features I need. The UI is quite cool and easy to use. A truly helpful plugin.
7 februarie 2017
Easy to set up. After installing the plugin, I just followed the steps and in minutes, a live chat button appeared on my blog. Still playing with it...
Citește toate cele 8 recenzii

Contributori și dezvoltatori

„Comm100 Free Live chat” este un software open-source. La acest modul au contribuit următoarele persoane.

Contributori

Istoric modificări

2.7

  • Updated Comm100 plugin to support Version 2.7

2.6

  • Fixed a minor bug

2.5

  • Improved the user experience for Account Setup.
  • Comm100 signs you up to Comm100 Free and activates live chat on your WordPress website when you are new.

2.1

  • Improved the user experience for account setup.
  • Enabled users to add a static chat button via widget.

2.0

  • Move the account signup process out of WordPress, per WordPress’ guidelines.
  • Change the chat button to a float one. No need to add a widget.

1.2

  • Greatly improved the user experience.
  • Added the „Get Online & Chat” menu.

1.1

  • Fixed a critical bug.
  • Added Frequently Asked Questions.